Oracle Life time Support Policy
Premier Support
Premier Support provides maintenance and support of Oracle products for five years from their general availability date. During a product’s premier support phase , it comprises of below benefits:
- My Oracle Support
- Technical Support
- Updates, fixes, security alerts, data fixes, and critical patch updates
- Tax, legal, and regulatory updates
- Upgrade scripts
- Certification with most new third-party products/versions
- Certification with most new Oracle products.
Extended Support
Extended Support provides an additional three years of support for specific Oracle releases for an additional fee post end of the premier support. During this period, the following benefits are applicable
- Major product and technology releases
- Technical support
- My Oracle Support
- Updates, fixes, security alerts, data fixes, and critical patch updates
- Tax, legal, and regulatory updates
- Upgrade scripts
- Certification with most existing third-party products/versions
- Certification with most existing Oracle products Extended Support may not include certification with some new third-party products/versions
Sustaining Support
Sustaining Support provides technical support, including access to the online support tools, knowledge bases, and technical support experts for any kinds of technical issues. The following benefits are applicable while using sustaining support policy
- Major product and technology releases
- Technical support
- Access to My Oracle Support
- Fixes, updates, and critical patch updates created during the Premier Support stage
- Upgrade scripts created during the Premier Support stage
- New updates, fixes, security alerts, data fixes, and critical patch updates
- New tax, legal, and regulatory updates
- New upgrade scripts
- Certification with new third-party products/versions
- Certification with new Oracle products
For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to Oracle’s “Technical Support Policies.” here
The end of support dates for each of the phase during the support life-cycle has been given below
Oracle Web Logic Application Server
Release | Premier Support Ends | Extended Support Ends | Sustaining Support Ends |
WLS 12.2.X | Aug 2022 | Aug 2025 | Lifetime |
WLS 12.1.X | Dec 2017 | Dec 2019 , ( from January 1, 2020 to Dec 30, 2020) , Extended support would be restricted to Severity 1 and security fixes alone as per Technical Support Policy. | Lifetime |
WLS 10.3.1 and higher | Dec 2018 | Dec 2021 | Lifetime |
OHS (Oracle HTTP Server)
Release | Premier Support Ends | Extended Support Ends | Sustaining Support Ends |
OHS 12.2.x | Aug 2022 | Aug 2025 | Lifetime |
OHS 12.1.x | Dec 2017 | Dec 2019 , ( from January 1, 2020 to Dec 30, 2020) , Extended support would be restricted to Severity 1 and security fixes alone as per Technical Support Policy. | Lifetime |
OHS 11gR1( 11.1.1.x) | Dec 2018 | Dec 2021 | Lifetime |
Support Policy for WebSphere Application Server and HTTP Server
WebSphere Application Server traditional life-cycle policy incorporates the following characteristics:
- a minimum of five (5) full years of standard support from the date the product release was made generally available by IBM
- the option to acquire support extensions for at least an additional three (3) years following product’s End of Support (EOS) date for an extra charge set by IBM
- at least 12 months' notice prior to a release’s EOS date
The end of support dates for each of the phase during the support life cycle has been given below.
WebSphere Application Server
Release (For both ND and Base release) | EOS ( End of Support ) Dates | Extended Support Date ( additional 3 years post EOS ) subject to payment of extra fees |
WAS 9.0.x | June 2021 | June 2024 |
WAS 8.5.x | July 31, 2022 ( with Java SE 7 or Java SE 7.1 ) | -- |
WAS 8.0.x | April 30, 2018 | -- |
WAS 7.0.x | April 30, 2018 | -- |
IBM HTTP Server
Product name and Version | EOS ( End of Support ) Date | Extended Support Date ( additional 3 years post EOS ) subject to payment of extra fees |
IBM HTTP Server V7.0 | April 30 , 2018 | -- |
IBM HTTP Server V8.0 | April 30, 2018 | -- |
IBM HTTP Server V8.5 | July 31, 2022 ( with Java SE 7 or Java SE 7.1 ) | Same as WebSphere Application Server |
IBM HTTP Server V9.0 | April 30, 2018 | Same as WebSphere Application Server |
Support Life cycle for Red Hat JBoss EAP and JWS Products
Phase 1: Full Support
Full support is provided according to the published Scope of Coverage and Service Level Agreement. Likewise, Development Support is provided according to the published Scope of Coverage and Service Level Agreement. All available and qualified patches will be applied via periodic product updates and CPs, or as required for qualified security patches.
Phase 2: Maintenance Support
Production support is provided according to the published Scope of Coverage and Service Level Agreement. Likewise, Development Support is provided according to the published Scope of Coverage and Service Level Agreement. During the maintenance phase, qualified security patches of Critical or Important impact, as well as select mission-critical bug-fix patches, will be released.
Phase 3: Extended Life Support
Extended Life support is provided according to the published Scope of Coverage and Service Level Agreement. Unlike Full Support and Maintenance Support phases, this support phase requires an ELS subscription in addition to a supported product’s base subscription. The different ELS subscriptions are as below:
ELS-1
ELS-1 delivers Critical impact security fixes and selected urgent-priority bug fixes, if and when available. For ELS-1 subscribers, Red Hat will generally continue to proactively provide the Critical impact security fixes if and when available independent of customer requests. ELS-1 is generally available for 3 years following the end of Maintenance Support.
ELS-2
ELS-2 support is offered after the end of the ELS-1. ELS-2 provides limited ongoing technical support to include: Advice and guidance for migrating to current product releases, problem evaluation and workarounds. Bug fixes, security fixes, hardware enablement or root-cause analysis (other than to determine possible workarounds) are not available during this phase, and support is limited to existing installations only. The duration of ELS-2 support is scheduled for 3 years and may be extended on a product-by-product basis.
The end of support dates for each of the phase during the support lifecycle has been given below.
Jboss Enterprise Application Server
Jboss EAP Versions | End of Full Support | End of Maintenance Support | End of ELS-1( Subjected to payment of extra fees) | End of ELS-2(Subjected to payment of extra fees) |
7.x | Dec 2021 | Dec 2023 | May 2026 | May 2029 |
6.x | Jun 2016 | Jun 2019 | Jun 2022 | Jun 2025 |
5.x | Nov 2013 | Nov 2016 | Nov 2019 | Nov 2022 |
JBoss Web Server
Jboss Web Serve (JWS) Versions | End of Full Support | End of Maintenance Support | End of ELS-1(Subjected to payment of extra fees) | End of ELS-2(Subjected to payment of extra fees) |
5.x | Dec 2021 | Dec 2023 | May 2026 | May 2029 |
3.x | Jun 2016 | Jun 2019 | Jun 2022 |